Category Archives: Customer service activities

In today’s business landscape, adopting digital technology is no longer exclusive to large
organizations. Small retail businesses can also take the first steps toward transformation. This shift does not
require a large budget or complex technology. Instead, it can begin with simple measures that increase sales,
reduce costs, and adapt to the needs of customers in the digital age. This article outlines steps to get started
and highlights government support available for small retailers in Thailand.